Excellent customer care is an integral part of working in many areas but particularly in the field of hospitality. Below is a video which includes 8 suggestions for introducing excellent customer service in hospitality. Additionally there is a video which introduces Cambrian Training to the apprentice and outlines the range of services available. The resources below were developed by Cambrian Training with support from the Coleg Cymraeg Cenedlaethol.  The content is considered good practice and could also be relevant to other apprenticeship providers in other fields.  

When studying Art and Design at AS and A level, students will need to ascertain the meaning of specialist words and learn more about art organisations. The Geiriadur Celf is designed to answer these needs. It contains clear and comprehensive explanations of key areas of importance for students of Art and Design in Wales.

Bocsgolau is an online resource designed for art, craft and design teachers and students to support the aims of WJEC and Eduqas art and design programmes. Its aim is to provide insights from an education perspective into the contemporary practice of art, craft and design, the creative industries and the 21st century career change landscape. There are links to the websites of practitioners, creative organisations, galleries and museums, and an assessment and list sources of careers advice.

Video clips discussing various aspects of Agriculture. Suitable up to Level 4.

A digital resource produced by Tinopolis and Coleg Sir Gar. This resource gives students 'real' experience of completing tasks including: • Completing documentation to send cattle to slaughter or lambs to market • Completing VAT returns online • Managing various business management documents associated with running farm enterprises • Registering a new-born calf with CTS online • Preparing the farm with the necessary paperwork for a Farm Assurance visit. The content of the resource is particularly appropriate for farm animal and business management units at levels 2 and 3.

24 video clips produced by Telesgop. They are 5 to 8 minutes long, and include vets, lecturers and experts discussing a particular principle or demonstrating a skill. They are ideal for some of the units taught as part of the Level 3 (BTEC and City & Builds) course , namely: • Sheep production • Beef production • Dairy production • Grassland Management • Agricultural engineering • Estate maintenance skills • Management of pigs and chickens • Health of farm animals The clips can be used to demonstrate a particular skill, leading to discussions in the classroom before completing a worksheet. Many of the clips give students a good grounding before they go out to practice the skill.

Post-16 Agriculture Resources on Hwb, Welsh Government’s digital teaching and learning platform.

A bilingual website with general information and resources for the construction industry. Funded by CITB levy.

Link to vocational and post-16 resources on Hwb, the Welsh Government's digital learning and teaching platform.