Added on: 09/03/2021 Publish Date: 2021 1.1K

Hospitality – Delivering Excellent Customer Service


Excellent customer care is an integral part of working in many areas but particularly in the field of hospitality.

Below is a video which includes 8 suggestions for introducing excellent customer service in hospitality.

Additionally there is a video which introduces Cambrian Training to the apprentice and outlines the range of services available.

The resources below were developed by Cambrian Training with support from the Coleg Cymraeg Cenedlaethol. 

The content is considered good practice and could also be relevant to other apprenticeship providers in other fields.


Documents and links:

Collection Level
Post-16 and Vocational
Collection belongs to
Hospitality, Tourism and Leisure
All Rights Reserved
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