Excellent customer care is an integral part of working in many areas but particularly in the field of hospitality. Below is a video which includes 8 suggestions for introducing excellent customer service in hospitality. Additionally there is a video which introduces Cambrian Training to the apprentice and outlines the range of services available. The resources below were developed by Cambrian Training with support from the Coleg Cymraeg Cenedlaethol.  The content is considered good practice and could also be relevant to other apprenticeship providers in other fields.  

The Welsh-French / French-Welsh online dictionary is suitable for students studying for a degree in the subject, as well as A level students and professionals. Although the target audience is A-level and Higher Education students, this up-to-date dictionary will be available, and useful, to any public audience interested in Welsh, French and languages in general. Thanks to CAA and the Welsh Government for their support in adapting and updating the original dictionary and making it available digitally.

A report  by Dr Seimon Brooks, Associate Professor at Swansea University's School of Management.  Following Academi Hywel Teifi's Swansea University grant from the Coleg Cymraeg Cenedlaethol, Dr Simon Brooks was commissioned to produce a report on taxation policies and planning for second homes in Wales and Cornwall. However, due to the growing interest in the hot topic, the researcher was asked by the Welsh Government to extend the research and scrutinize some broader issues relating to second homes as well as to make policy recommendations.

This is a workshop to get you started on using the Mentimeter website confidently in your teaching as a way of engaging with your students. www.mentimeter.com This workshop will benefit anyone who wants to develop and build on online teaching methods, innovative learning, online delivery and student engagement.  Trainer background:   This session is led by Dyddgu Hywel. Dyddgu studied BSc (Hons) Design and Technology Secondary Education leading to Qualified Teacher Status' at Bangor University, she graduated with first class honors.  Her early career started as a Design and Technology A Level lecturer at Coleg Meirion Dwyfor, before being appointed as a Design and Technology teacher at Rhydywaun Comprehensive School.  She’s now been working at Cardiff Metropolitan University for the last seven years, working as a senior lecturer in the School of Education, with her expertise in innovative teaching, student engagement and technology enhanced learning. 

This is an interactive digital resource containing information on jobs and opportunities in health and care in Wales. The Tregyrfa website has been developed by Health Education and Improvement Wales (HEIW). Tregyrfa aims to share information about the wealth of job opportunities available within the National Health Service (NHS) and care sector.

‘Celf a Dylunio ar y Map’ aims to offer Welsh-medium Art and Design students an unique opportunity to come together in one place to share and discuss their work, and to benefit from the experience of artists and others working in the industry. This year for the first time ‘Celf a Dylunio ar y Map’ took place online over three live sessions during March. Current and prospective students had the opportunity to take part in masterclasses, live activities and an opportunities to create and show their work.   Week 1: Presentations and virtual tours of Welsh Museums. Week 2: Presentations by artists Cefyn Burgess and Valériane Leblond Week 3: Presentations by Gareth TW Rees and Eddie Ladd   Attendees were able to respond to the various presentations by following a weekly briefing and sharing their work on Instagram using the following hashtags: Week 1: #datblyguMAP21 #cadMAP21 Week  2: #datganMAP21 #cadMAP21 Week  3: #creuMAP21 #cadMAP21 Click below to access recording of the sessions.

This resource is aimed at Childcare  lecturers and students. It includes a presentation and activities to check your knowledge. The presentation looks at bilingualism and its importance in the Care Sector in Wales. It also looks at the laws that have had an impact on how we all use Welsh today. The content is relevant to Childcare Level 2 Core (Learning Outcomes 9.1 - 9.9). This resource was adapted by the Coleg Cymraeg Cenedlaethol. Thank you to Pembrokeshire College for sharing the original material.

A conference held on 17 March 2021 for undergraduate and postgraduate History students but also anyone with an interest in people and history. The conference will follow the theme of 'Women and the World' with interesting presentations on the lives of women in the Middle Ages; murder at a convent in Quebec; Welsh women and the French Revolution; and a portrait of women in the First World War. The conference will be held online, please register below: You can watch the conference recordings by clicking below:

This online module looks at the importance of good Welsh language skills on entering the world of work. It specifically considers the advantages of continuing to study Welsh after GCSE. The module is mainly aimed at pupils and students in schools, further education colleges and universities. It can also be of use to anyone who wishes to learn about the Welsh language's place and status in contemporary Wales and how we can all make a contribution to the Welsh Government's aim of reaching a million Welsh speakers by 2050. Winner of the Welsh-medium resource award in the Coleg Cymraeg's annual Associate Lecturers Awards.

This is a resource that introduces the components of a balanced diet. It is aimed at staff and students of Health and Social Care.The presentation will look at the concept of a balanced diet and the activities check learning asthe user progresses through. It discusses the role differing nutrients play in the diet. It will also deal with the Basal Metabolic Rate, the Body Mass Index and helps the learner to create a nutrition plan for individuals. This resource was adapted by the Coleg Cymraeg Cenedlaethol. Thank you to Pembrokeshire College for sharing the original material.

Here you will have access to health and wellbeing resources that can be used in lectures, seminars or in personal tutoring meetings. Each resource is accompanied by an instruction sheet for the lecturer. Resources include: Activity 1: The Wheel of Wellbeing Directions 1: The Wheel of Welfare Activity 2: The well-being self-assessment tool Directions 2: The well-being self-assessment tool These resources have been prepared by Dyddgu Hywel, Senior Lecturer in Education, Cardiff Metropolitan University.   Sources of Help If you have a medical emergency, serious problem or a threat to life, call 999 If you are worried about your mental health, the first step to getting help is to tell your GP. A list of helplines, charities and useful information can be found on the meddwl.org website

The digital school was created by Meredudd Jones, a teacher from Ysgol Maes y Gwendraeth. It includes a range of supporting videos and tutorials that help teachers and pupils develop their digital skills to use technology to present their lessons and work. Although the videos have been created primarily for secondary school staff and pupils, they would also be suitible for lecturers in Further Education Colleges who use the same technology within their colleges. The videos includes support on how to use different elements of packages such as: Google classroom Adobe Creative Cloud Express (ne name for Adobe Spark) Microsoft Teams Scratch and Python Thank you to Meredudd Jones for allowing us to share these videos on the Porth Adnoddau.